Articles about
salesforce
Thoughts and field notes on MarTech, customer engagement, and solution architecture.
Email Isn't Dead. It's Being Rebuilt From the Inbox Up.
After 25 years, email is still the highest-ROI channel in the stack. But the platforms delivering it in 2026 are fundamentally different and the practitioners who treat email as a legacy channel are falling behind.
Weekly MarTech Signals That Matter to Me: Part 3, Week 20
The Insider One/Bluecore acquisition reframes the CEP M&A logic, Klaviyo reveals the full scope of its B2C CRM ambition, HubSpot builds AI inbox simulation into pre-send review, and Salesforce MCN's consent gap finally closes.
Weekly MarTech Signals That Matter to Me: Part 1, Week 18
Agentic Marketing Is No Longer a Roadmap Item. A week of MarTech releases that belong together: AJO's orchestration intelligence layer, MCP going platform-wide, Klaviyo changing the e-commerce equation, Segment's warehouse-native pivot and the governance question nobody has answered yet.
Weekly MarTech Signals That Matter to Me — Part 0
For 25+ years I tried to stay current in this industry through newsletters, bookmarks, RSS feeds and conference roadmaps. None of it worked as a system. What I needed wasn't more sources, it was a process. So I built a reading agent that scans official release notes every week and gives me a structured picture of what actually changed.
MDP, CDP, CEP: The Acronym War Nobody Asked For (But Every Marketer Needs to Understand)
Martech has a naming problem. Every few years a new (or rather, a resurrected one) acronym shows up promising to solve what the previous…
2026 Field Notes on Customer Engagement Platforms — Part 5: Salesforce Marketing Cloud (Agentforce Marketing)
Why Salesforce is Part 5 (and why “CRM gravity” is a different kind of gravity)
2026 Field Notes on Customer Engagement Platforms — Part 3: Insider One
Why Insider One is Part 3 (and why it sits at the crossroads of CEP and “Experience Optimization”)
2026 Field Notes on Customer Engagement Platforms — Part 0
Why this series exists
When CDP Meets CEP: The Convergence of Data and Activation in the Age of Algorithmic Empathy
The MarTech landscape is collapsing the distance between customer data and customer action.
The End of Batch-and-Blast: From Marketing Automation to Agentic Engagement — Part 2
The architectural revolution that eliminated Latency Debt: the mandatory leap from slow batch processing to Real-Time Intelligence.
The End of Batch-and-Blast: From Marketing Automation to Agentic Engagement — Part 1
After 25 years in MarTech, I’ve watched “Marketing Automation” die a slow death. The modern customer demands a Real-Time System of…
🧬 PART 3 — Agentic Marketing: The Next Frontier Where AI and Human Creativity Meet
The future of marketing isn’t automation — it’s collaboration between human imagination and machine intelligence.
⚙️ PART 2 — The AI Imperative: How Intelligent Systems Are Transforming Customer Engagement
The Leap from Static Rules to Algorithmic Personalization
🪄 PART 1 — The Day We Traded Empathy for Efficiency: Why Marketing Automation is Broken
How the pursuit of scale led to the Algorithmic Apathy — and why the next years belong to real-time, event-driven Customer Engagement.