Email Isn't Dead. It's Being Rebuilt From the Inbox Up.

Email Isn't Dead. It's Being Rebuilt From the Inbox Up.

After 25 years, email is still the highest-ROI channel in the stack. But the platforms delivering it in 2026 are fundamentally different and the practitioners who treat email as a legacy channel are falling behind.
The Year the Editor Came Back

The Year the Editor Came Back

A personal reflection on how AI-assisted work reshaped my practice: from AI as a thinking surface to AI as a building partner, and what that means for MarTech architecture.
Weekly MarTech Signals That Matter to Me: Part 2, Week 19

Weekly MarTech Signals That Matter to Me: Part 2, Week 19

Hightouch at $2.75B, Canva buying Ortto, Braze's operational consolidation drop and AJO's march toward autonomous journey management. This week's signals are unusually clear about the direction of the marketing stack.
Weekly MarTech Signals That Matter to Me: Part 1, Week 18

Weekly MarTech Signals That Matter to Me: Part 1, Week 18

Agentic Marketing Is No Longer a Roadmap Item. A week of MarTech releases that belong together: AJO's orchestration intelligence layer, MCP going platform-wide, Klaviyo changing the e-commerce equation, Segment's warehouse-native pivot and the governance question nobody has answered yet.
Weekly MarTech Signals That Matter to Me — Part 0

Weekly MarTech Signals That Matter to Me — Part 0

For 25+ years I tried to stay current in this industry through newsletters, bookmarks, RSS feeds and conference roadmaps. None of it worked as a system. What I needed wasn't more sources, it was a process. So I built a reading agent that scans official release notes every week and gives me a structured picture of what actually changed.
AJO March 2026 Release: Landing Page Custom Forms Reach GA and Why That Matters More Than It Sounds

AJO March 2026 Release: Landing Page Custom Forms Reach GA and Why That Matters More Than It Sounds

Adobe Journey Optimizer's March 2026 release promotes Landing Page Custom Forms to General Availability. A practitioner's look at what first-party data capture directly in AJO actually unlocks, and the other quiet-but-important updates in this release.
MDP, CDP, CEP: The Acronym War Nobody Asked For (But Every Marketer Needs to Understand)

MDP, CDP, CEP: The Acronym War Nobody Asked For (But Every Marketer Needs to Understand)

Martech has a naming problem. Every few years a new (or rather, a resurrected one) acronym shows up promising to solve what the previous…
2026 Field Notes on Customer Engagement Platforms — Part 4: Adobe Journey Optimizer

2026 Field Notes on Customer Engagement Platforms — Part 4: Adobe Journey Optimizer

Why Adobe Journey Optimizer is Part 4 (and why “suite gravity” changes everything)
2026 Field Notes on Customer Engagement Platforms — Part 2: Bloomreach

2026 Field Notes on Customer Engagement Platforms — Part 2: Bloomreach

Why Bloomreach is Part 2 (and why it’s a very different CEP story than Braze)
2026 Field Notes on Customer Engagement Platforms — Part 0

2026 Field Notes on Customer Engagement Platforms — Part 0

Why this series exists
When CDP Meets CEP: The Convergence of Data and Activation in the Age of Algorithmic Empathy

When CDP Meets CEP: The Convergence of Data and Activation in the Age of Algorithmic Empathy

The MarTech landscape is collapsing the distance between customer data and customer action.
The End of Batch-and-Blast: From Marketing Automation to Agentic Engagement — Part 2

The End of Batch-and-Blast: From Marketing Automation to Agentic Engagement — Part 2

The architectural revolution that eliminated Latency Debt: the mandatory leap from slow batch processing to Real-Time Intelligence.
The End of Batch-and-Blast: From Marketing Automation to Agentic Engagement — Part 1

The End of Batch-and-Blast: From Marketing Automation to Agentic Engagement — Part 1

After 25 years in MarTech, I’ve watched “Marketing Automation” die a slow death. The modern customer demands a Real-Time System of…
🧬 PART 3 — Agentic Marketing: The Next Frontier Where AI and Human Creativity Meet

🧬 PART 3 — Agentic Marketing: The Next Frontier Where AI and Human Creativity Meet

The future of marketing isn’t automation — it’s collaboration between human imagination and machine intelligence.
⚙️ PART 2 — The AI Imperative: How Intelligent Systems Are Transforming Customer Engagement

⚙️ PART 2 — The AI Imperative: How Intelligent Systems Are Transforming Customer Engagement

The Leap from Static Rules to Algorithmic Personalization
🪄 PART 1 — The Day We Traded Empathy for Efficiency: Why Marketing Automation is Broken

🪄 PART 1 — The Day We Traded Empathy for Efficiency: Why Marketing Automation is Broken

How the pursuit of scale led to the Algorithmic Apathy — and why the next years belong to real-time, event-driven Customer Engagement.