Articles about
agents in production
Thoughts and field notes on MarTech, customer engagement, and solution architecture.
Agents in Production: From Prompt to Procedure
How repeated editorial work on this site became named procedures with their own caps, order of operations and approval gates, what that changed about consistency, and where the comparison to journey orchestration honestly stops holding.
Agents in Production: How Agentic Systems Fail Silently
Six real failures from my own site, none of which were wrong answers. Truncated links that passed every build, a translation that was grammatically perfect and about the wrong thing, and what they say about where governance actually lives in an agentic operation.
Agents in Production: What the Demos Leave Out
Every agentic demo shows one task in one session. This is what an agentic operation actually consists of on month five, using my own site as the evidence: a written context layer, a memory with expiry, and one unambiguous source of truth.